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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You may also need the receipt or proof of purchase.
To start a return, please contact our customer support team. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, such as perishable goods, custom products, personalized items, personal care goods, hazardous materials, flammable liquids or gases.
Please contact us if you have questions or concerns about your specific item.
Sale items and gift cards may also be excluded from returns where permitted by applicable law.
We do not currently process direct exchanges. The fastest way to ensure you receive the item you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, you will automatically be refunded to your original payment method.
Please remember that it may take additional time for your bank or credit card company to process and post the refund.
This Privacy Policy describes how Zenvora Direct ("Zenvora Direct", "we", "us" or "our") collects, protects and uses information that you may provide when visiting our website or using products and services made available through our website (collectively, the "Services").
By accessing or using our website and Services, you acknowledge that you have read and understood this Privacy Policy.
When you access our website, our systems may automatically record certain information sent by your browser or device.
This information may include your IP address, browser type and version, operating system, language preferences, referring page, pages visited, time spent on pages, access dates and times, device information and other diagnostic or statistical information.
Automatically collected information may be used to maintain the security and operation of the website, identify potential abuse, understand traffic, analyze performance and improve our Services.
You may browse portions of our website without identifying yourself. However, some features require you to provide Personal Information.
Depending on how you interact with our Services, the information we receive may include:
You may choose not to provide certain Personal Information, although doing so may prevent you from using some features of our Services.
We may collect and use Personal Information where necessary to provide the Services, perform our contractual obligations, comply with legal requirements, protect our legitimate interests, prevent fraud or where you have provided consent.
Information we collect may be used for purposes including:
When you make a purchase, payment information may be submitted directly to payment processors or payment service providers used to complete your transaction.
Payment service providers process payment information in accordance with their own privacy policies and applicable security requirements.
We seek to use reputable payment providers and appropriate safeguards for payment transactions.
Information necessary to fulfill your order may be provided to service providers involved in payment processing, warehousing, shipping, delivery, customer support and other services necessary to complete your transaction.
These service providers should receive only the information reasonably required to perform their services.
Depending on applicable law and the functionality available through our Services, you may be able to update certain account information directly through your account.
You may also contact us to request correction, access or deletion of Personal Information where applicable.
We may disclose Personal Information to trusted service providers where reasonably necessary to operate our website, process transactions, fulfill orders, provide customer service, perform analytics, prevent fraud and provide other Services requested by you.
We may also disclose information when required or permitted by law, including to comply with legal processes, government requests, court orders or to protect the rights, property or safety of our customers, our business or others.
If our business undergoes a merger, acquisition, restructuring, financing, sale of assets or similar transaction, information may be transferred as part of that transaction subject to applicable law.
We retain Personal Information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our Services, complete transactions, maintain business and accounting records, resolve disputes, enforce agreements and comply with legal obligations.
Retention periods may differ depending on the type of information and applicable legal requirements.
Because service providers involved in operating our website and fulfilling orders may operate in different countries, information may be processed or stored outside the country in which you reside.
Where required by law, appropriate measures may be used to protect Personal Information transferred internationally.
Depending on your location and applicable law, you may have certain rights regarding your Personal Information.
These rights may include:
We may need to verify your identity before responding to certain privacy requests.
If you are located in the European Economic Area, United Kingdom or another jurisdiction providing similar data protection rights, you may be entitled to request access, correction, deletion, restriction, objection or portability of your Personal Information as provided by applicable law.
You may also have the right to lodge a complaint with the relevant data protection authority.
Residents of California may have additional rights concerning Personal Information under applicable California privacy laws.
Depending on the circumstances and applicable law, these rights may include requests to know, access, correct or delete certain information and rights relating to certain disclosures or uses of Personal Information.
Our Services are not intended to knowingly collect Personal Information from children where such collection is prohibited by applicable law.
If you believe a child has provided Personal Information to us improperly, please contact us so the matter can be reviewed.
Our website may use cookies and similar technologies to operate essential features, remember preferences, understand website usage, improve performance and, where permitted, support advertising and analytics.
Most browsers allow users to control cookies through browser settings.
Disabling some cookies may affect the functionality of certain website features.
Certain browsers may provide a "Do Not Track" setting. Because there is not always a uniform industry standard for responding to such signals, our response may depend on applicable legal requirements and the technologies used on our website.
We may use third-party analytics, advertising and measurement services to understand how users interact with our website, measure marketing performance and improve advertising relevance where permitted by applicable law.
These service providers may use cookies, pixels or similar technologies in accordance with their own privacy policies.
Where you have subscribed or where otherwise permitted by law, we may send marketing emails regarding products, promotions or other updates.
You can opt out of marketing emails by using the unsubscribe option contained in such messages.
Even if you unsubscribe from marketing messages, we may continue sending necessary transactional communications concerning your orders or account.
Our website may contain links to third-party websites or resources that we do not own or control.
We are not responsible for the privacy practices of third-party websites. You should review their privacy policies when visiting them.
We use reasonable administrative, technical and organizational safeguards designed to protect Personal Information against unauthorized access, misuse, alteration or disclosure.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
If we become aware of a security incident involving Personal Information, we may investigate the incident and take appropriate action.
Where required by applicable law, affected users and relevant authorities will be notified.
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements or Services.
The updated version will become effective when posted on our website unless otherwise stated.
By using our website and Services, you acknowledge that you have read this Privacy Policy and understand how Personal Information may be processed as described above.
If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or have concerns regarding your Personal Information, please contact Zenvora Direct through the customer support details provided on our website.
These Terms and Conditions ("Terms") govern your access to and use of the Zenvora Direct website and any related products and services (collectively, the "Services").
By accessing or using the website, placing an order or otherwise using the Services, you acknowledge that you have read, understood and agree to be bound by these Terms.
If you do not agree with these Terms, you should not use the Services.
Certain features of our Services may allow or require you to create an account.
You are responsible for maintaining the confidentiality and security of your account credentials and for activities occurring through your account.
You agree to provide accurate, current and complete information and to promptly update account information when necessary.
We reserve the right to suspend or terminate accounts where we reasonably believe the account has been used fraudulently, unlawfully or in violation of these Terms.
You remain responsible for information, materials, reviews, images, messages or other content that you submit through the Services.
You agree not to submit content that is unlawful, fraudulent, abusive, infringing, misleading, defamatory, harmful or otherwise inappropriate.
Where necessary to operate the Services, you grant us permission to store, process, display and otherwise use submitted content for purposes reasonably connected with providing, supporting and improving the Services.
You agree to provide current, complete and accurate purchase and payment information for all transactions made through the website.
Payments may be processed through third-party payment providers.
We reserve the right, where permitted by applicable law, to refuse, cancel or limit an order if we reasonably determine that the transaction involves suspected fraud, unauthorized activity, pricing errors, inventory errors or other legitimate concerns.
We make reasonable efforts to display product descriptions, images, pricing and availability as accurately as possible.
Product colors, appearance and other characteristics may vary depending on display settings, manufacturing variations and other factors.
Prices, promotions and product availability may change without notice where permitted by applicable law.
Occasionally information on the website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information.
We reserve the right to correct errors, inaccuracies or omissions and to update or modify information where permitted by applicable law.
Submission of an order does not necessarily constitute final acceptance of the order.
Orders may be subject to verification, payment authorization, inventory availability and fraud-prevention checks.
If an order is cancelled after payment has been received, an appropriate refund will be issued according to the applicable payment method and refund procedures.
Delivery estimates are provided for convenience and may be affected by carrier delays, customs procedures, weather conditions, holidays, destination restrictions and other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information when placing an order.
Returns, refunds and other post-purchase remedies are subject to our Refund Policy and applicable consumer protection laws.
Please review the Refund Policy available through the website for additional information.
Our Services may rely on or link to third-party providers, including payment processors, shipping providers, analytics platforms, marketing services and other technology providers.
Third-party services may be subject to their own terms and privacy policies.
We are not responsible for the operation or content of third-party services that we do not own or control, except as required by applicable law.
We take reasonable measures to operate and maintain the website, but we do not guarantee that the website or Services will always be available, uninterrupted or error-free.
Access may occasionally be suspended for maintenance, updates, security reasons or events beyond our reasonable control.
The website may contain links to websites, applications or other resources operated by third parties.
Links are provided for convenience and do not necessarily imply endorsement or responsibility for those resources.
Your use of third-party resources is subject to the applicable third party's own terms, conditions and privacy practices.
You may not use the website or Services:
We reserve the right to restrict or terminate access to the Services for violations of these Terms where permitted by law.
Unless otherwise stated, content made available through the website, including trademarks, branding, graphics, designs, text, software, photographs and other materials, may be protected by intellectual property laws.
Nothing in these Terms grants you ownership of intellectual property belonging to Zenvora Direct or third parties.
You may not reproduce, modify, distribute, publish or commercially exploit protected materials except as permitted by applicable law or with appropriate authorization.
To the fullest extent permitted by applicable law, the website and Services are provided on an "as available" basis.
We do not guarantee that the website will always operate without interruption or error or that every feature will meet every user's individual expectations.
Nothing in these Terms excludes warranties, guarantees or consumer rights that cannot legally be excluded under applicable law.
To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental, special or consequential losses arising solely from your use or inability to use the website or Services.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.
To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, claims or costs resulting from your unlawful use of the Services, violation of these Terms or infringement of third-party rights.
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, while the remaining provisions will continue to remain in effect where permitted by applicable law.
Any dispute relating to these Terms or use of the Services will be handled according to applicable law and the jurisdiction legally applicable to the transaction.
Nothing in these Terms is intended to remove or restrict mandatory consumer rights or remedies available under applicable law.
You may not transfer rights or obligations under these Terms where such transfer would violate applicable law or materially affect the operation of the Services.
We may transfer rights or obligations as part of a legitimate business transaction, restructuring, merger, acquisition or transfer of assets where permitted by law.
We may update these Terms from time to time to reflect changes to our Services, business practices, technology or legal requirements.
Updated Terms will become effective when posted unless otherwise stated or required by applicable law.
By continuing to access or use the Services, you acknowledge that you have read and understood the Terms applicable at the time of your use.
If you have questions about these Terms, please contact Zenvora Direct using the customer support information provided on our website.
